Privacy Policy

Last updated: October 2025

At HS Online Mart, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

🧾 1. Information We Collect

When you visit or shop with us, we may collect the following information:

  • Personal details: Name, email address, phone number, and delivery address.
  • Order information: Products purchased, payment details, and transaction history.
  • Technical data: IP address, browser type, and device information (for site improvement and security).
  • Communication data: Messages or enquiries sent via email, WhatsApp, or our contact forms.

💡 2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate order updates or respond to your queries.
  • Improve our products, services, and website performance.
  • Send promotional offers or updates (only if you have opted in).
  • Prevent fraud and maintain the security of our website.

We never sell or rent your personal data to any third party.

💳 3. Payment Security

All online payments made through our website are processed through secure and trusted payment gateways.
We do not store or have access to your complete credit/debit card details.

For Cash on Delivery (COD) orders, we only collect your contact and delivery information to complete the transaction safely.

🔐 4. Data Protection

We take data protection seriously.
Your personal information is stored on secure servers and protected by encryption and access controls.
Only authorised staff have access to your data for order processing and customer support.

📨 5. Marketing Communication

If you subscribe to our newsletter or follow us on social media, we may occasionally send updates about new arrivals, discounts, or special offers.
You can unsubscribe anytime by clicking the “unsubscribe” link in our emails or by contacting us directly.

🧍‍♀️ 6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communication.

To exercise these rights, please contact us at hsonlinemart@gmail.com.

🌍 7. Third-Party Services

We may use third-party services such as analytics or advertising tools to improve user experience.
These third parties are bound by their own privacy policies and are not permitted to use your information for any other purpose.

📞 8. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact us:

HS Online Mart
📍 Shop #146G, Ground Floor, UK Center, Azam Cloth Market, Lahore
📞 0300 0944487
📧 hsonlinemart@gmail.com