Refund and Returns Policy

At HS Online Mart, your satisfaction is our top priority.
We aim to provide quality products and a smooth shopping experience every time you shop with us.
If for any reason you’re not fully satisfied with your purchase, you can easily request a return, exchange, or refund within 30 days of receiving your order.

🛍️ 30-Day Easy Return Policy

  • Customers may return or exchange any unused and unwashed item within 30 days of delivery.
  • Items must be returned in their original packaging, with all tags and labels attached.
  • Returns are accepted for both retail and wholesale orders, provided the products meet our return conditions.
  • Products that have been used, damaged, or altered after delivery will not be eligible for return.

💸 Refund Process

Once we receive your returned item and verify its condition, your refund will be processed within 5–7 working days.
Refunds will be made through the original payment method used at the time of purchase.

If the item was purchased via cash on delivery (COD), our support team will contact you to arrange a bank transfer or store credit.

🔄 Exchange Option

If you’d like to exchange your product for another size, design, or item, simply contact us within the 30-day period.
We’ll be happy to guide you through the exchange process (subject to product availability).

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Perfumes / Fragrances
  • Jewellery & Accessories
  • Undergarments
  • Clearance or Sale items

📦 How to Request a Return

To start your return or exchange, please contact our support team:
📞 0300 0944487
📧 hsonlinemart@gmail.com

Please include your order number, reason for return, and any product photos (if applicable).
Our team will respond within 24 hours to assist you.

💬 Need Help?

Our team is here to help you with any return, refund, or product-related queries.
We value your trust and are committed to ensuring your shopping experience with HS Online Mart remains simple, transparent, and reliable.